So, you're getting a new water meter

After decades of operation, Greeley’s water meters are at the end of their service and need to be replaced. The City of Greeley is fortunate to be awarded a $1.5 million grant to install and upgrade residential and commercial meters. Through the latter half of 2021 and the first half of 2022, the city meter installation contractor (Utility Meter Solutions (UMS)) will install 12,500 meters (See map below).

The city will install advanced water meters in a phased approach by neighborhood. Residents will be informed prior to installation, including information about the meters, what happens during the install, and how customers can utilize their water portal to manage water use.

City of Greeley crews have already replaced 2,000 meters. In total, the city plans to replace 29,500 meters by 2026.

Be sure to sign up for WaterSmart to manage your water once your meter is replaced.

Click on this interactive map
below to find your address and
the status of your replacement


Map of Greeley water meter replacements

What to expect when you get your new meter

Congratulations! You now have more control over your water use and billing. The new meter will provide you with accurate water use data and allow you to  look more closely at it. Understanding your daily water use through the year will help you make more informed water use decisions that impact your billing and your wise use of a scarce resource.

Here are a few helpful insights for after your new meter is operating:

  • Daily use information may surprise you. An irrigation cycle for an average residential property can use up to 2,000 gallons per day.  

  • Old meters have lost accuracy over time as internal parts wore down. The accuracy of a replacement meter may cause a modest increase to your billing. If you’re use is significantly more than in prior periods, the City’s water conservation or engineering team can assist with troubleshooting.

  • Water Smart is an application that allows the customer to track and understand their use. Our Water Conservation Staff is happy to assist with set-up and questions.

  • If you have any other concerns about your new meter, how it was installed, or how the Water Smart app works, please reach out to our city water conservation staff at: 970-336-4134 or by email: ruth.quade@greeleygov.com.

What makes these new meters so great?

Advanced metering works like your current meter to track the water that passes by, but it also allows for near real-time communication between a household’s water meter, city of Greeley Utility Billing, and your household through WaterSmart.

This new meter provides more accurate data on water consumption, allowing you and the City to detect leaks and stop them before becoming larger problems.  (See detail below)

The project is expected to result in annual water savings of 615 acre-feet (200 million gallons) a year through conservation from customers knowing real-time water usage, reducing water lost from common leaks (shown below), and alerting the city and customer service line breaks.

Framed Water Table

These digital meters, being incredibly accurate, are beneficial because they:

  • Promote enhanced leak detection
  • Minimize lost water
  • Provide water customers real-time water monitoring rather than waiting a month for a record of water usage
  • Provides more accurate billing
  • Allows water billing clerks real-time data on water usage for better customer service
  • Allow the city to reduce its fuel usage by eliminating drive-by meter readings and additional truck rolls to check meters
  • Allows the city and customers to set alerts when water use exceeds a predetermined threshold for leaks

How can you better manage your water?

These new meters will allow you to keep track of your water usage in real-time. Because the older meters tend to run slower as they age, combined with the accuracy of the new meter, you may see a slight uptick in your water bill, but it should not result in more than a couple of dollars.  In this case, the city encourages you to try a few high-impact, easy-to-do water-saving practices:

Kitchen icon only

Kitchen Water Saving Tips

  • Scrape dishes and let the dishwasher do its job, rather than pre-rinsing.
  • Compost non-meat food scraps rather putting them down the disposal.
  • Thaw in the refrigerator overnight rather than using a running tap of hot water.

bathroom icon only

Bathroom Water Saving Tips

  • Upgrade your old toilet to a newer gallon or less per flush toilet. AR
  • Replace your old showerhead with a newer WaterSense model, remember saving water when showering also saves energy.
  • Turn off the tap while shaving or brushing teeth.

outdoor icon only

Outdoor Water Saving Tips

  • Hand water dry spots rather than increasing the time on your sprinkler clock
  • Wash vehicles at the car wash rather than at home
  • Don’t hose sidewalks, driveways and other hard surfaces --use a broom

Contact Us

Greeley Water and Sewer

1001 11th Ave, 2nd Floor
Greeley, CO 80631

Monday - Friday 8am - 5pm

970-350-9811 tel
970-350-9805 fax
water@greeleygov.com

Water Conservation

970-336-4134
970-336-4168 for Water Budget
conserve@greeleygov.com

Emergencies

Water 7am-3pm 970-350-9320
Sewer 7am-3pm 970-350-9322
after hours970-616-6260

Other Numbers

billing970-350-9811 (dial 2 for billing clerk)
start or stop service970-350-9811 (dial 2 for billing clerk)
water taste or odor970-350-9836
water pressure970-350-9320
water restrictions & violations970-336-4134
utility line locates811

 

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FAQs

Advanced Metering Infrastructure FAQ

Will my water bill go up?
Is there any special care or maintenance?
Does my meter have to be replaced?
Why is the City undertaking this effort?
How many meters will be changed?
How do I know who is authorized to do the work?
Is there any special care or maintenance that I need to do to my new meter?
Will wireless technology affect my health or privacy?
Will the electronic device on the meter interfere with other electronic equipment?
Can I access daily readings online?
Does this mean no more meter readers?