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Utility Billing



Pay Online

Pay with electronic check or credit/debit card

Schedule your payments online - one-time, future-dated, or recurring

Go paperless (if enrolled) - Access your account information 24/7

Receive billing reminders and receipts via email

Manage multiple accounts with one login

All you need to enroll is your account number and your name exactly as it appears on your bill (all caps, last name first).  To make one-time payments without enrolling, click on PAY NOW.



Arranged through your financial institution.



PO BOX 1928

Greeley, CO 80632



Drive-thru payment window located on the southwest corner of City Hall or

Pay in person

1000 10th Street

Open M-F; 8am - 5pm

Payment drop box located next to the drive-thru payment window.

24 hour access


Utility Assistance Program Replaces: Low-Income Household Water Assistance Program

Qualifying households can receive a one-time $100 utility bill credit, aligning with the same criteria as the Food Tax Rebate Program. Customers can check eligibility by going to

Tenant & Property Managers

If you are moving in or moving out from a property please complete the Modify Your Utility Billing Account Online to submit a request to transfer service.

Documents needed:  

New Tenant - Lease and ID

New Property Manager - Property management agreement


The title company will order a final bill for the property, scheduled 2 business days prior to closing.

At the time of closing the title company will collect the final bill amount and a transfer of ownership form will be completed by both the buyer and seller of the property.  For a timely transfer of services, we ask the title company to submit the transfer of ownership form shortly after closing.

A new property owner should expect the first bill at least a month after closing. Questions?  Contact us by phone at 970-350-9811 or by email

Title Companies

Request a final bill

Get WaterSmart

Quickly see how you’re using water and receive recommendations specific to your household on your desktop or mobile device. Sign up by using your water account number at

Service Disconnected?

Please call us immediately

  • 970-350-9811

Unable to Pay Your Bill?

If you are unable to pay your bill, please request payment arrangements using our online form.

Request Payment Arrangements
Contact Us


1000 10th Street
Greeley, CO 80631

Monday - Friday
8:00 a.m. to 5:00 p.m.

970-350-9811 tel
970-350-9736 fax

Customer Service:

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