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So, You're Getting a New Water Meter

After decades of operation, Greeley’s water meters are at the end of their service life and need to be replaced. Greeley has been awarded $3.5 million in grants from the U.S. Bureau of Reclamation between 2020 and 2022. This has enabled the City to replace most of the water meters in a multiple-phase project. In total, the City plans to replace 29,500 meters by 2026. Collectively, the project is expected to save 350 million gallons each year, boosting water conservation and providing the Greeley community with the tools to control and monitor their water use.

The City will install advanced water meters in a phased approach by neighborhood using a third-party contractor Utility Metering Solutions (UMS). Residents will be informed prior to installation, including information about the meters, what happens during the install, and how customers can utilize their water portal to manage water use.

Click on the interactive map below (this map has been updated) to find your address and the status of your replacement.

Map of Greeley water meter replacements

Be sure to sign up for WaterSmart to manage your water once your meter is replaced. allows those who register to:

  • track their water use;
  • learn easy ways to save water indoors and outdoors;
  • catch water leaks early, before they become costly;
  • and set leak alarms and create personalized high-use alerts.
Graphic displaying the benefits of the WaterSmart Customer Portal, including the ability for ratepayers to see  their water usage daily, find easy ways to save water and stay within the water budget.

Log on to WaterSmart

You can log on to the WaterSmart application to begin tracking your water use with your new smart meter. You will need your Greeley Water account number and your email address to get started.

Log on to WaterSmart

Introduction to Greeley's Meter Replacement Project

What to Expect When You Get Your New Meter

Congratulations! You now have more control over your water use and billing. The new meter will provide you with accurate water use data and allow you to look more closely at it. Understanding your daily water use through the year will help you make more informed water use decisions that impact your billing and your wise use of a scarce resource.

Here are a few helpful insights for after your new meter is operating:

  • Daily use information may surprise you. You might see more than 800 gallons of water per hour to water your yard.
  • Detailed water usage data can help you cut down on waste and manage your billing.
  • The old meters lose their ability to measure every drop over time as mechanical parts wear down inside the meter. All new meters have been factory tested and will read all usage. If your old meter was less than accurate, you may see a modest increase in your use over the same period last year. If your use is significantly more than in prior periods, the City’s water conservation or engineering team can assist with troubleshooting.
  • The city offers leak detection appoints free of charge, for assistance. Sign-up on our website.
  • WaterSmart is an application that allows the customer to track and understand their use. Staff members are happy to assist with set up and questions.

If you have other concerns about your new meter or how it was installed, please reach out to our staff at: (970) 350-9811 ext. 1 or by email:

What Makes These New Meters so Great?

Advanced metering works like your current meter to track the water that passes by, but it also allows for near real-time communication between a household’s water meter, city of Greeley Utility Billing, and your household through WaterSmart.

This new meter provides more accurate data on water consumption, allowing you and the City to detect leaks and stop them before becoming larger problems. (See detail below)

The project is expected to result in annual water savings of 615 acre-feet (200 million gallons) a year through conservation from customers knowing their water usage, reducing water lost from common leaks (shown below), and alerting the city and customer service line breaks.

Framed Water Table

These digital meters, being incredibly accurate, are beneficial because they:

  • promote enhanced leak detection;
  • minimize lost water;
  • provide water customers daily water monitoring rather than waiting a month for a record of water usage;
  • provides more accurate billing;
  • allow water billing clerks real-time data on water usage for better customer service;
  • allow the city to reduce its fuel usage by eliminating drive-by meter readings and additional truck rolls to check meters;
  • allow the city and customers to set alerts when water use exceeds a predetermined threshold for leaks.

How Can You Better Manage your Water?

These new meters will allow you to keep track of your water usage in real-time. Because the older meters tend to run slower as they age, combined with the accuracy of the new meter, you may see a slight uptick in your water bill, but it should not result in more than a couple of dollars. In this case, the city encourages you to try a few high-impact, easy-to-do water-saving practices:

Kitchen icon only

Kitchen Water Saving Tips

  • Scrape dishes and let the dishwasher do its job, rather than pre-rinsing.
  • Compost non-meat food scraps rather putting them down the disposal.
  • Thaw in the refrigerator overnight rather than using a running tap of hot water.

bathroom icon only

Bathroom Water Saving Tips

  • Upgrade your old toilet to a newer gallon or less per flush toilet. AR
  • Replace your old showerhead with a newer WaterSense model, remember saving water when showering also saves energy.
  • Turn off the tap while shaving or brushing teeth.

outdoor icon only

Outdoor Water Saving Tips

  • Hand water dry spots rather than increasing the time on your sprinkler clock
  • Wash vehicles at the car wash rather than at home
  • Don’t hose sidewalks, driveways and other hard surfaces --use a broom

Contact Us

Greeley Water and Sewer

1001 11th Avenue, 2nd Floor
Greeley, CO 80631

Monday - Friday, 8am - 5pm

970-350-9811 tel
970-350-9805 fax

Water Conservation

970-336-4168 for Water Budget

Water Quality

Taste, odor, or appearance



Water 7am-3pm970-350-9320
Sewer 7am-3pm970-350-9322
After hours/ weekends970-616-6260

Other Numbers

Billing970-350-9811 (dial 2 for billing clerk)
Start or stop service970-350-9811 (dial 2 for billing clerk)
Water pressure970-350-9320
Water restrictions & violations970-336-4134
Utility line locates811

Join our mailing list


Advanced Metering Infrastructure FAQ

Will my water bill go up?
Is there any special care or maintenance?
Does my meter have to be replaced?
Why is the City undertaking this effort?
How many meters will be changed?
How do I know who is authorized to do the work?
Will wireless technology affect my health or privacy?
Will the electronic device on the meter interfere with other electronic equipment?
Can I access daily readings online?
Does this mean no more meter readers?

Metering FAQ (pdf)
124 KB
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